Haryana, first state to have an online integrated SARAL platform

SARAL is in alignment with the Digital India’s vision of faceless, paperless and cashless service delivery model. SARAL is a unified platform to deliver and track 380+ citizen services across the state. Thus, improving citizen service delivery in Haryana.Users will have the facility to track their applications across 130+ services on web
portal and SMS.SARAL is fully integrated with National systems like RAS (Rapid Assessment System).A reporting engine has already been integrated with the system to track the performance of departments based on Service Delivery Index.

Through SARAL portal citizens can apply for Ration Card Member Addition,sewerage connection in Cities and MC Towns,water supply connection,Building Plan,Application for Fire Fighting Scheme,Business Licenses,Financial Assistance for artificial limbs to workers with disability etc.

Haryana Chief Minister, Mr Manohar Lal today said that over 325 citizen centric services and schemes of 31 Departments would be launched on SARAL Platform on the birth anniversary of Dr. Bhimrao Ambedkar on April 14 this year. With this, Haryana will become the first state in the country to have an online integrated platform with all the Government to Citizen (G2C) services available. Mr Manohar Lal who was presiding over a meeting to review the functioning of Saral Portal here today said currently 113 different services are being delivered on SARAL platform. He also reviewed the performance of ten departments based on their SARAL score which is dependent on the Right to Services (RTS) compliance in Service Delivery.

SARAL ensures delivery of services within RTS timeline and the status of the application could be tracked online as well as on SMS. Using SARAL, the leadership at the state level and district level has a visibility on the service delivery of the services and citizen satisfaction through rating mechanism. All the departments are ranked based on SARAL Score.While describing the 21st century as an era of Information Technology (IT), he said that the aim of the State Government is to fast track the system by removing the bottlenecks in a systematic manner. He said that it has been decided that schemes for the welfare of marginal section would also be made available through SARAL Portal.To ensure that the benefit of these schemes reach last man, e-Disha centres at district Headquarters, subdivision and tehsils would be renamed as “Antyodaya SARAL Kendra” to deliver schemes in addition to services.It was informed that 60 eDisha centres at district and sub division level are being revamped into state of the art facilities. Apart from this, an integrated SARAL helpline is being established for all queries, complaints and requests.

The Chief Minister directed the Administrative Secretaries of the Department to get all Government to Citizen (G2C) services of their department on the SARAL platform well before April 14, 2018 and regularly review service delivery through the SARAL Dashboard. He said that a 130 member team which also comprised of officers of National Informatics Centre (NIC), Government of India, National Informatics Centre (NIC), Haryana and other state departments has been set up to assist the departments in this process.

About the author: Haryana GK

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